OKANOVIĆ, H. Management of the Service Improvement System in Public Utilities in Bosnia and Herzegovina. Uprava, [S. l.], v. 15, n. 2, p. 32–44, 2024. DOI: 10.53028/1986-6127.2024.15.2.32. Disponível em: http://journal.fu.unsa.ba/index.php/uprava/article/view/212. Acesso em: 2 apr. 2025.