ČELIK, M.; OMANOVIĆ, A. THE IMPORTANCE OF THE CONCEPT OF CUSTOMER RELATIONSHIPS IN THE SYSTEM TQM PUBLIC COMMUNAL COMPANIES IN BOSNIA AND HERZEGOVINA. Uprava, [S. l.], v. 9, n. 1, p. 61–74, 2018. Disponível em: http://journal.fu.unsa.ba/index.php/uprava/article/view/114. Acesso em: 19 may. 2024.