TRAKO, E. . RESEARCH: QUALITY OF SERVICE PROVISION - PUBLIC ADMINISTRATION PERCEPTION BY CITIZENS. Uprava, [S. l.], v. 8, n. 1, p. 86–98, 2017. Disponível em: https://journal.fu.unsa.ba/index.php/uprava/article/view/95. Acesso em: 3 jul. 2024.