CHALLENGES OF INTRODUCING INFORMATION AND COMMUNICATION TECHNOLOGIES IN ADMINISTRATIVE PROCEDURES – THE NECESSITY OF ADMINISTRATIVE PROCEDURES REFORM

Abstract

In this article, the authors examine the challenges in establishing an appropriate legal framework in Bosnia and Herzegovina that will enable the establishment of E-Government, i.e. the use of information and communication technologies in the activities of public administration. Legal regulations from e-regulations set, although adopted at different levels of government, have many similar elements, while such approach can not be expected in the area of administrative procedures. The authors analyze the challenges that Bosnia and Herzegovina is facing in terms of establishing the legal framework for information and communication technologies in administrative procedures, as well as the challenges that the society of Bosnia and Herzegovina is facing in terms of administrative procedures reforms and introduction of e-procedures in general.