PRECONDITIONS OF THE ADMINISTRATIVE PROCEDURE REFORM IN THE CONTEXT OF E-GOVERNMENT PRACTICES AND STANDARDS

Abstract

The modern state, having the role of a key regulator and oriented towards the satisfaction of the users of public services, necessarily follows, creates, implements and supervises the processes associated with the information society. As such, it does not only strive to create or control the overall framework for the use of information-communication technologies, but also adjusts its system of governance to the achievements in that area. The development of e-government and e-governance systems implies the establishment of a political and legal framework, the development of infrastructure and human resources, education and awareness raising, and the appropriate financial framework. In every public administration reform, organizational and functional reforms have a key role, with particular emphasis on regulations, staffing and institutional framework, and practices in conducting administrative procedures, as the central activity of the administration bodies. Bosnia and Herzegovina as a complex, country in transition, inadequately implements e-government reform due to regulatory deficiencies, insufficient reform budget, fear of civil servants from reform and unconscious awareness, insufficiently built civil participation practices, but primarily due to the ambiguous and insufficient political will to reform in this area.