Aspects of Improving Human Resource Management and the Quality of Service Provision in Therapeutic Communities in Bosnia And Herzegovina

Abstract

The market position of business organizations today, in addition to quality requirements, is also defined by the increasingly expressed demands of interested parties to demonstrate the ability to effectively and responsibly manage business in the segment of occupational health and safety protection. Responding to such market demands, organizations increasingly decide to establish a health and safety management system at work, which should ensure the elimination or reduction of health and safety risks for all In the last twenty years, a new concept of weaning drug addicts (psychoactive substances) has appeared in Bosnia and Herzegovina, which is carried out in therapeutic communities, and which offers a different approach and treatment program by means of which users can more effectively establish long-term abstinence as the primary or final goal in the fight against. Therapeutic communities as an innovative form of weaning in Bosnia and Herzegovina, and in the world, are still not a sufficient subject of research, especially when it comes to human resources, standards, and other parameters that would help us to have a better insight into the statistical data on the number of cured persons or even. This article aims to show some of the possible solutions when it comes to improving services and managing human resources, to achieve the best possible results in the implementation of the treatment itself, referring to current scientific trends in this field.